Conflict Management

Short online CPD course

About this course

Conflict is inevitable. Recognising and managing conflict well is fundamental to the healthy functioning of work relationships, team and organisational performance. This module looks at understanding conflict and the important skills and knowledge that a manager needs to resolve conflict situations in the workplace.

2 HOURS OF LEARNING CONTENT

Learn at your own pace on computer or iPad

3 MONTHS ACCESS

24/7 access to learning materials

2 CPD POINTS

PDF certificate of completion available

WRITTEN BY AN EXPERT IN THE FIELD

High quality learning materials

HIGHLY INTERACTIVE

Exercises & quizzes

INVEST IN YOURSELF

Only €40 per person

In order to help prevent future conflict you might like to consider improving your skills to help build your own personal resilience in that of your team.

Off-the-shelf eLearning

Conflict Management is also available for organisations to host on their existing learning management system (LMS). Our flexible pricing structure makes it suitable for both large and small organisations.

Course Details

Topics

  • Types of conflict
  • Signs of conflict
  • Responses to conflict
  • People and processes
  • Conflict resolution skills
  • Causes of conflict
  • Approach to conflict resolution
  • Preferred conflict style
  • Dealing with conflict
  • Resolving conflict

Course Writer: Karen Maher

Management Consultant
BA (Hons) Education, MA Human Resource Management, Chartered Member of CIPD.

Allied with her previous role of organisational strategic management, Karen is also highly experienced in designing and delivering both face-to-face and distance learning training across many sectors, both private and public.

Conflict Management

Managing conflict at work

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