As customers or clients ourselves, we all know what good customer service looks like: from first contact through to the final step of the transaction and any after-care that may apply. Mostly the interactions between organisations and their clients/customers/members of the public are friendly and efficient. From time to time, in situations of high volume, miscommunication or where one of the parties feel stressed, challenges can occur. This one day course aims to give staff members the competence and confidence to develop an understanding of effective customer services and to build an awareness of their own communication and interpersonal style when dealing with clients/customers or members of the public.
The Learning Rooms Certificate of Completion
1 day face-to-face
In-company course price: €1,450
Maximum 18 participants
High quality learning materials
6.5 CPD points
This one day course is for front line staff who work ‘front of house’ in reception or in other service functions who deal with clients, customers and members of the public who wish to learn what makes excellent customer service.
This course covers the following areas:
At the end of this one day interactive course, participants will