The hotel sector is an exciting and energetic industry and a vital part of our society and economy. In such a fast-paced industry, it is no surprise that hotel staff need to have skills in many areas. From customer service to statutory requirements in health and safety. From fire safety to manual handling. For an extremely busy hotel environment, it can be a challenge to keep up. With high guest experience demands and compliance requirements on every hotel manager’s mind. The need to constantly keep staff skills up to speed has made eLearning in the hotel industry more important than ever.
Saves time
During a hotel’s bustling summer season, it may be impossible to get staff in one room for face to face training. Ironically, it is during peak times, when a hotel is operating at full capacity, that up-to-date training is most important.
eLearning can offer a time-saving solution for busy hotel professionals by ensuring that the hotel team no longer needs to be engaged in face-to-face training for hours at a time. Team members can learn on the go and at their own pace. They can also pause and resume training as time allows.
Saves money
Although a necessary expenditure for every hotel, the price of face-to-face training can be high. The time needed for team members to attend a course, as opposed to carrying out their day-to-day work activities, comes at a cost.
eLearning can manage this by providing a speedier, more accessible solution that also eliminates other costly factors such as booking trainers and classrooms, unnecessary business downtime, travel, and the cost associated with printing learning materials.
Adaptable
eLearning is adaptable and can meet the needs of a changeable hotel environment by allowing easy updates to training content, as and when changes to legislation, restrictions and business needs occur. Updates to online training can be quickly distributed to hotel teams which is both time and cost-saving for all.
Can improve staff retention
Many surveys will show that lack of training can be a key contributor to high employee turnover. Offering sufficient training in an online format allows for self-directed learning. This puts trust in employees and empowers them to do their job. eLearning can provide employees with clear direction for success, leading to higher levels of engagement, satisfaction, career advancement and ultimately employee retention.
Measurable
Through eLearning, data and records are generated digitally. This helps to save time, effort and space when storing training records. But more importantly, it allows you to monitor team member progress and reach for training records extremely quickly and easily as and when you need them.
Get in touch to discuss eLearning in the hotel industry
Thinking about delivering eLearning to your hotel team? We at the Learning Rooms design, build and deliver engaging online learning experiences that deliver key skills through active engagement and experiential learning. We have also developed a range of off-the-shelf eLearning modules. The course content of these modules can be tailored to fit your hotel’s specific practices. They can also be white-labelled to fit your hotel brand if required. Check out our list of available courses or learn more about bespoke eLearning design.
