Using Email Effectively
Short online CPD course
About this course
This online course gives participants a general understanding of email in the workplace. The course teaches participants about when to use email and when to consider using another form of communication, email etiquette, communication skills, organising emails, common features offered by email providers and managing the time spent on emails.
30 MINUTES OF LEARNING CONTENT
Learn at your own pace on computer or iPad
3 MONTHS ACCESS
24/7 access to learning materials
0.5 CPD POINT
PDF certificate of completion available
WRITTEN BY AN EXPERT IN THE FIELD
High quality learning materials
HIGHLY INTERACTIVE
Exercises & quizzes
INVEST IN YOURSELF
Only €30 per person
Who is this course for?
This course is for anyone who uses email frequently as a primary form of communication. It is suitable for anyone who wishes to improve their email etiquette or manage their inbox.
Off-the-shelf eLearning
Using Email Effectively is also available for organisations to host on their existing learning management system (LMS). Our flexible pricing structure makes it suitable for both large and small organisations. It is also available as part of our Off-the-shelf eLearning course catalogue.
Course Details
The aim of this course is to help individuals communicate succinctly and clearly in email and manage their inboxes effectively.
Topics
- Benefits of using email
- Disadvantages of using email
- Conventions and email etiquette
- Communicating clearly in an email
- Tips for organising your inbox
- Responding to emails
- Managing the time you spend on emails.
- Using subject lines
- Using ‘Reply All’, Cc and Bcc
- Proofreading
- Dealing with Spam
- Assessment
- Summary
Learning outcomes
At the end of this module, you will be able to:
- Make an informed decision on when to use email and when to consider another form of communication
- Observe email etiquette
- Communicate clearly in an email
- Organise your emails
- Respond to emails effectively
- Manage the time you spend on emails
