Managing Conflict

This Managing Conflict online course is designed to equip participants with the skills and knowledge to manage conflict.

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Course duration

60 minutes

Course delivery

Self-paced

Available for

Individuals, organisations

CPD

1 CPD Point

Price

€20 pp (group discounts apply)

Screenshot showing the title slide of Managing Conflict online course.

Course description

Managing Conflict introduces participants to conflict situations in the workplace. It focuses on the manager’s role in understanding conflict and how they can resolve conflict situations.

Interactive eLearning

Certificate of completion

Your learning experience

This self-paced online course allows participants to practically apply what they are learning. It provides an interactive learning experience delivered through video, animation, narration and other media.

Is this course for you?

This course is for people looking to move into a management position and new managers who are looking to improve their conflict management skills.

What will you learn?

This course covers why conflict occurs in the workplace and the signs and symptoms of it. It looks at strategies and approaches to resolving conflict. The course provides an opportunity for participants to identify their preferred conflict style.

Topics

Types, signs and causes of conflict
Conflict resolution skills
Preferred conflict style
Dealing with conflict

Screenshot showing How is each person feeling question slide.

Learning outcomes

At the end of this course, you should be able to:

Understand the meaning of conflict at work.

Be aware of who can be involved in the conflict.

Know the signs and symptoms of conflict in the workplace.

Understand potential causes of conflict in the workplace.

Adopt a systematic approach to managing conflict.

Consider ways of preventing future conflict.

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Assessment & certification

A digital Certificate of Completion is awarded to participants who complete the course and pass the assessment.

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or get in touch

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Frequently asked questions

How long do I get access to the course?

Individuals will have access to the course for three months from enrolment.

What accessibility features does the course have?

The course features closed captions, keyboard navigation and can be used with a screen reader.

Are there group discounts available?

Yes. Group discounts are available for groups of 25 or more. Contact us for a group quote.

What options are there to deliver this in my organisation?

You can add your logo, rebrand or tailor the content to your needs. Organisation licensing and purchasing options are available.

When will I get access to the course?

Instant access by selecting Enrol now and paying online. You will receive an email with your access details. For group bookings and bookings not completed online you will receive your access details within one working day.

Can I purchase online for groups of people?

Yes. You can select Enrol now and increase the Quantity on the shopping cart page. When you complete your online purchase you will receive an email with a link and instructions on how to enrol your group.