I have forgotten my username

Category: Knowledgebase

You can reset your username and password using the email address your account was set up with. For The Learning Rooms courses you can do this on the Forgotten Password page. For other courses on the c...

I have forgotten my password

Category: Knowledgebase

You can reset your password. For The Learning Rooms courses you can do this on the Forgotten Password page. For other courses on the client learning system you will need to select the "Forgotten your ...

I can’t log in

Category: Knowledgebase

Some things to check: Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly. You might find it easier to copy and paste your password. Are coo...

I can’t access my certificate

Category: Knowledgebase

For courses where a certificate of completion is offered, the certificate will become available to you automatically once you have met the course completion criteria. This will most likely require you...

A popup blocker is stopping the course from loading

Category: Knowledgebase

Some courses are designed to have elements that open in pop up windows. If you have a popup blocker enabled this may restrict the window opening and you will not be able to see the content. You will n...

How long will I have access to my course?

Category: Knowledgebase

The Learning Rooms generally offer three months access to courses. If you require an extension please contact support.