About this course
The fully online course is designed to equip participants with the essential people management knowledge and skills they need take up a new challenge or explore new opportunities with confidence. We’ve combined our academic knowledge with our broad scope of management experience to deliver course content that is based on proven, best in class management theory that is also very practical and relevant.
27 HOURS OF E-LEARNING
Learn at your own pace on computer or iPad
3 MONTHS ACCESS
24/7 access to learning materials
27 CPD POINTS
Certificate of completion
PEER LEARNING
Weekly discussion topic and reflection
HIGHLY INTERACTIVE
Exercises, quizzes & activities
INVEST IN YOURSELF
Only €200 per person
This was my first online course and I really enjoyed it. I found all the material applicable to my job and will most certainly work on developing my professional skills using everything I’ve learned.
Who is this course for?
This course is designed for the busy professional who finds it difficult to set aside time for personal development. It is particularly valuable to people who have been promoted recently or are considering going for promotion to a position that will require them to manage individuals or teams.
What you’ll learn
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Course Details
This intensive course equips you with the personal and professional people management skills to get the best from your people and teams. It covers essential concepts, tools and models in the areas of:
Topics
- Managing Performance
- Understanding factors affecting performance
- Setting goals in KRAs
- Identifying and supporting good performance
- Managing poor performance
- Conflict Management
- Causes (of conflict)
- Types (of conflict)
- Tools to resolve conflict
- Pre-empting and preventing conflict
- Coaching
- Coaching as a management style
- Advantages and benefits of coaching
- Principles of coaching
- Coaching processes
- Managing Teams
- Stages of team development
- Developing effective teams
- Managing teams
- Optimising team performance
- Policies and Procedures
- Managing employee grievances
- Handling discipline
- Dignity and respect in the workplace
- Presentation Skills
- Planning; objective, structure, content.
- Delivery; medium, audience, body language
Learning Outcomes
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Course Facilitator
Katie Dalton
Katie’s graduate studies were completed in Human Resource Management where she came first in her class at the National College of Ireland.
Katie worked as an Employee Relations Specialist as part of the HR team in GE Superabrasives which manufactured industrial diamonds and represented one of the biggest capital investments of its time in Ireland employing over six hundred employees. Katie has experience in the areas of professional and managerial recruitment, performance management systems, training and development, reward and compensation and the worldwide graduate leadership development programme.
Since joining SHRC, Katie has been involved in employee surveys, recruitment, and has worked with our e-learning team in the development of a range of management skills courses and modules. Katie also facilitates e-learning courses for SHRC, the Health Management Institute of Ireland and other clients.
