Point of sale training
POS eLearning for luxury retail
The Learning Rooms worked with Brown Thomas Arnotts to develop a comprehensive suite of POS eLearning guides to support the implementation of their new point of sale system.
About Brown Thomas Arnotts
Brown Thomas Arnotts operate luxury department stores across Ireland through two iconic brands.
Brown Thomas captivate their customers with experience beyond compare. At Brown Thomas they transport their customer with an unrivalled experience. They elevate everything and make their customers feel great.
Arnotts is built around people and their lifestyles. With something new to be discovered around every corner, they inspire their customers with experiences that help shape their lives.
The Challenge
Brown Thomas Arnotts was implementing a new POS system across all department store locations. This rollout required an effective training solution to ensure staff could confidently handle all types of customer transactions on the new system.
The Solution
The Learning Rooms worked with Brown Thomas Arnotts to create 22 eLearning guides covering the essential tasks staff need to perform on the POS system. These guides were developed in two formats: screen recordings and microlearning modules. Both were specifically designed to enable usability at the point of need in the store environment. The training materials cover a comprehensive range of operations including:
- Basic transactions
- Returns
- e-Receipts
- Anti-money laundering
- Insurance valuations
- Promotions and clearance flags
