Customer Services

About this Customer Services course

As customers or clients ourselves, we all know what good customer service looks like: from first contact through to the final step of the transaction and any after-care that may apply. Mostly the interactions between organisations and their clients/customers/members of the public are friendly and efficient. From time to time, in situations of high volume, miscommunication or where one of the parties feel stressed, challenges can occur. This one day course aims to give staff members the competence and confidence to develop an understanding of effective customer services and to build an awareness of their own communication and interpersonal style when dealing with clients/customers or members of the public.


The Learning Rooms Certificate of Completion


1 day face-to-face


In-company course price: €1,450


Maximum 18 participants


High quality learning materials


6.5 CPD points

Who are our courses for?

Who is this training for?

This one day course is for front line staff who work ‘front of house’ in reception or in other service functions who deal with clients, customers and members of the public who wish to learn what makes excellent customer service.

Course Details

This course covers the following areas:

Course content

  • The customer journey
  • The Moment of Truth
  • The role of staff members
  • The cultural challenge
  • Understanding expectations
  • Types of difficult interactions
  • Defusing techniques
  • Dealing with challenging service users
  • How to maintain a firm tone
  • Listening and interaction styles

Learning outcomes

At the end of this one day interactive course, participants will

  • Understand the customer journey
  • Understand how excellent customer service enhances this experience
  • Understand their own rights and responsibilities
  • Understand how their own behavior impacts on clients/customers
  • Develop greater competence to handle difficult interactions assertively and with greater confidence

Customer Services

Make an enquiry

You might also like