Using Email Effectively

Short online CPD course

About this course

This online course gives participants a general understanding of email in the workplace. The course teaches participants about when to use email and when to consider using another form of communication, email etiquette, communication skills, organising emails, common features offered by email providers and managing the time spent on emails.

30 MINUTES OF LEARNING CONTENT

Learn at your own pace on computer or iPad

3 MONTHS ACCESS

24/7 access to learning materials

0.5 CPD POINT

PDF certificate of completion available

WRITTEN BY AN EXPERT IN THE FIELD

High quality learning materials

HIGHLY INTERACTIVE

Exercises & quizzes

INVEST IN YOURSELF

Only €30 per person

Who are our courses for?

Who is this course for?

This course is for anyone who uses email frequently as a primary form of communication. It is suitable for anyone who wishes to improve their email etiquette or manage their inbox.

Off-the-shelf eLearning

Using Email Effectively is also available for organisations to host on their existing learning management system (LMS). Our flexible pricing structure makes it suitable for both large and small organisations. It is also available as part of our Off-the-shelf eLearning course catalogue.

Course Details

The aim of this course is to help individuals communicate succinctly and clearly in email and manage their inboxes effectively.

Topics

  • Benefits of using email
  • Disadvantages of using email
  • Conventions and email etiquette
  • Communicating clearly in an email
  • Tips for organising your inbox
  • Responding to emails
  • Managing the time you spend on emails.
  • Using subject lines
  • Using ‘Reply All’, Cc and Bcc
  • Proofreading
  • Dealing with Spam
  • Assessment
  • Summary

Learning outcomes

At the end of this module, you will be able to:

  • Make an informed decision on when to use email and when to consider another form of communication
  • Observe email etiquette
  • Communicate clearly in an email
  • Organise your emails
  • Respond to emails effectively
  • Manage the time you spend on emails

Using Email Effectively

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