Retail, food & drink

Excellent customer service is vital. Ensuring your staff know how to deal with customers and handle complaints in a friendly and efficient way is key. Scenario-based learning is a great way of upskilling your people to make real-life decisions when dealing with your customers.

In an industry with complex and growing systems and software, it’s important your people can maximise their use. Video screencasts can help ensure accuracy and competency in your systems while eLearning can embed processes and promote system use.

All organisations need to consider the impact caused by their operations. Digital learning can help educate on environmental, social, and economic sustainability. This can ensure efficient use of resources, reduction of waste, and embracing more sustainable working practices.

Getting your people up and running quickly is important. Online onboarding promotes safe and responsible working behaviours. Off-the-shelf courses are a great way to start off your onboarding process. Organisation specific eLearning can then provide tailored content.

Ensuring the health and safety of your people is critical. Your staff need to be able to work operate in line with legislation and safety standards. Off-the-shelf courses are a great place to start health and safety training. Bespoke courses can mitigate against the specific risks and hazards in your industry.

Get the best out of your people. Management and soft skills training helps your people to work more effectively in line with HACCP and international standards. Competent managers build successful teams. Develop your people and drive your organisation forward.