About this Dealing with Difficult Conversations course
When asked, “What’s the most stressful part of your job?” or “What do you dread or dislike doing most?” many managers will say that it is dealing with the difficult conversations they are occasionally required to have with their staff. Answers like these are becoming more commonplace in today’s working environment. This workshop aims to give participants a comprehensive overview of this core management skill using a practical and learning centred forum. It will enable participants to develop the knowledge, skills and abilities required to be personally effective as a manager and have the ability to handle difficult conversations.
AWARD
The Learning Rooms Certificate of Completion
DELIVERY
1 day face-to-face
PRICE
In-company course price: €1,450
IN-COMPANY COURSE
Maximum 18 participants
WRITTEN BY AN EXPERT IN THE FIELD
High quality learning materials
CPD
6.5 CPD points
Who is this training for?
‘Time to Talk’ is aimed at managers who are responsible for managing people and all the issues that may bring. This can include team leaders, supervisors and line managers who want to develop their management skills further to enable them to get the best out of their people in relation t
Course Details
This course covers the following areas:
Course content
Role of the manager/leader
- Managing v leadership
- Leadership characteristics
- Your management style
- The manager as a coach
- Motivation
Difficult conversations
- Communication skill
- Barriers to communication
- Listening
- Setting the tone
- Gathering evidence
- Considering explanations
Employee performance
- Performance management
- Giving feedback
- Recognising progress
- Managing poor performance
- Rewarding performance
- Setting goals and targets
- Performance improvement & development planning
Building personal resilience
- Assertiveness
- Coping strategies
- Managing conflict
Learning outcomes
At the end of the workshop participants will be able to:
- Assess their own management style
- Identify own strengths and areas for further development
- Understand how to manage good performance
- Understand how to manage poor performance
- Set appropriate SMART objectives
- Implement a Performance Improvement Plan where required
- Appreciate how to motivate others
- Recognise the value of good communication skills
- Handle a range of difficult conversations
- Increase their personal resilience
Dealing with Difficult Conversations
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