Customer Service

This Customer Service online course is designed to equip you with practical techniques to create exceptional customer experiences, build lasting relationships and handle challenging situations.

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Course duration

40 minutes

Course delivery

Self-paced

Available for

Individuals, organisations

CPD

0.5 CPD Points

Price

€20 pp (group discounts apply)

Customer Service online course

Customer Service online course teaches participants to engage effectively with customers, use strategies to exceed expectations and transform complaints into positive experiences. The course covers rapport building, active listening, value-added service techniques and complaint resolution. Participants will learn to create memorable customer interactions that drive loyalty and business success.

Interactive eLearning

Certificate of completion

Your learning experience

This self-paced online course allows participants to practically apply what they are learning. It provides an interactive learning experience delivered through video, animation, narration and other media.

Is this course for you?

Customer Service is suitable for anyone in a customer-facing role who wants to deliver exceptional service experiences. It’s particularly valuable for frontline staff, retail employees, hospitality workers and anyone looking to develop confidence in creating positive customer interactions.

What will you learn?

You’ll learn how to use active listening techniques, identify diverse customer needs and create positive first impressions. You’ll also learn about exceeding expectations through value-added service and how to approach upselling opportunities naturally.

You’ll develop practical skills to master complaint handling with the LEARN model and other effective de-escalation techniques.

Topics

Engaging with customers
Creating exceptional customer experiences
Turning complaints into positive experiences

Screenshot showing understanding why customers complain slide from Customer Service online course.

Learning outcomes

At the end of this course, you should be able to:

Explain how effective customer engagement builds trust and rapport

Transform basic service into memorable customer experiences

Identify opportunities for value-added service

Professionally approach complaint handling and de-escalation

Screenshot showing The Learning Rooms eLearning Hub

Assessment & certification

A digital Certificate of Completion is awarded to participants who complete the course and pass the assessment.

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or get in touch

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Frequently asked questions

How long do I get access to the course?

Individuals will have access to the course for three months from enrolment.

What accessibility features does the course have?

The course features closed captions, keyboard navigation and can be used with a screen reader.

Are there group discounts available?

Yes. Group discounts are available for groups of 25 or more. Contact us for a group quote.

What options are there to deliver this in my organisation?

You can add your logo, rebrand or tailor the content to your needs. Organisation licensing and purchasing options are available.

When will I get access to the course?

Instant access by selecting Enrol now and paying online. You will receive an email with your access details. For group bookings and bookings not completed online you will receive your access details within one working day.

Can I purchase online for groups of people?

Yes. You can select Enrol now and increase the Quantity on the shopping cart page. When you complete your online purchase you will receive an email with a link and instructions on how to enrol your group.