Policies & Procedures

This Policies & Procedures online course is designed to give participants an overview of three employee relations policies: Employee Grievances, Handling Discipline and Dignity at Work.

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Course duration

60 minutes

Course delivery

Self-paced

Available for

Individuals, organisations

CPD

1 CPD Point

Price

€20 pp (group discounts apply)

Screenshot showing the title slide of Employee Grievances, Handling Discipline online course.

Course description

Policies & Procedures covers the essentials of employee grievances, handling discipline and dignity at work. It aims to support participants correctly apply these three policies and procedures in the workplace.

Interactive eLearning

Certificate of completion

Your learning experience

This self-paced online course allows participants to practically apply what they are learning. It provides an interactive learning experience delivered through video, animation, narration and other media.

Is this course for you?

This course is for people looking to move into a management position and new managers who are looking to improve their skills in these key areas.

What will you learn?

Employee Grievances looks at the grievance structure and processes as well as how to proactively resolve grievances. Handling Disciple addresses disciplinary procedures and misconduct. Dignity at Work covers best practice responses and helping people address complaints.

Topics

Employee Grievances

Distinction between complaint and grievance
Grievance structures and processes
Proactive approaches to grievance resolution

Handling Discipline

Disciplinary procedures
Gross misconduct
Dismissal process

Dignity at Work

Best practice response
Ways of helping a complainant talk directly to a perpetrator
Values and behaviours for future relationship

Screenshot showing Three key ground rules of discipline slide.

Learning outcomes

At the end of this course, you should be able to:

Use a consistent approach when dealing with dignity at work issues, grievances and disciplinary situations.

Explain the concepts of equality and diversity.

Have a working knowledge of employment law as it affects day-to-day management.

Be able to apply best management practice within the law.

Have a working knowledge of key organisational policies & procedures and know where to seek advice and guidance.

Screenshot showing The Learning Rooms eLearning Hub

Assessment & certification

A digital Certificate of Completion is awarded to participants who complete the course and pass the assessment.

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Frequently asked questions

How long do I get access to the course?

Individuals will have access to the course for three months from enrolment.

What accessibility features does the course have?

The course features closed captions, keyboard navigation and can be used with a screen reader.

Are there group discounts available?

Yes. Group discounts are available for groups of 25 or more. Contact us for a group quote.

What options are there to deliver this in my organisation?

You can add your logo, rebrand or tailor the content to your needs. Organisation licensing and purchasing options are available.

When will I get access to the course?

Instant access by selecting Enrol now and paying online. You will receive an email with your access details. For group bookings and bookings not completed online you will receive your access details within one working day.

Can I purchase online for groups of people?

Yes. You can select Enrol now and increase the Quantity on the shopping cart page. When you complete your online purchase you will receive an email with a link and instructions on how to enrol your group.